Refund & Return Policy

Refund & Return Policy

Last Updated: August 26, 2026

At Nityara, every piece is carefully checked before dispatch, with authenticity and quality at the heart of what we deliver.

This policy explains our return, exchange, refund, replacement, and manufacturing warranty terms.

1. Returns & Exchanges

You may request a return or exchange within 7 days of delivery, provided that:

  • The item is unused and in its original condition.

  • The original packaging is intact.

  • All tags, certificates, and accompanying materials are included.

  • The product has not been altered, damaged, or modified after delivery.

To request a return or exchange, contact our support team with your order number and clear photos of the item. We will review the request and confirm whether the item is eligible before providing return instructions and the return address.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom-made or personalized products

  • Made-to-order products

  • Blessed or energized products

2. Free Replacement Guarantee

If your product arrives damaged, defective, or materially different from what was ordered, we offer a free replacement within 6 months of delivery, subject to verification.

Please keep your unboxing video available. An unboxing video helps us verify the condition of the product at the time of delivery and resolve claims more quickly.

To raise a replacement request, contact our support team with:

  • Order number

  • Clear photographs and/or video of the issue

  • Unboxing video, where available

Once the claim is reviewed and approved, Nityara will arrange a replacement of the same or an equivalent product, subject to availability.

3. Refunds

Once your returned product reaches us, it will be inspected.

We will notify you whether your return has been approved or rejected based on the condition of the product and the eligibility requirements in this policy.

For approved refunds:

  • Refunds will be processed to the original payment method.

  • Refunds are generally processed within 5–7 business days after approval.

  • Actual crediting time may vary depending on your bank, card issuer, payment gateway, or other payment provider.

  • Shipping charges are non-refundable, unless the return is due to an error on our part.

4. Cash on Delivery (COD) Orders

For COD orders that are returned or refused, any refund amount due to the customer will be issued through either:

  • Store credit, or

  • Bank account / UPI ID provided by the customer.

We may request the necessary payment details before processing such refunds.

5. 1-Year Manufacturing Warranty

In addition to the return and replacement provisions above, Nityara provides a 12-month manufacturing warranty on products purchased through this website.

The warranty is valid for 12 months from the date of delivery.

A manufacturing defect means a fault arising from the materials or workmanship at the time of production, including, but not limited to:

  • Thread failure caused by a manufacturing fault

  • Defective beads

  • Faulty clasps or fittings

  • Other defects attributable to manufacturing or workmanship

This warranty applies only to genuine manufacturing defects and does not cover damage caused after the product has been delivered.

6. Warranty Exclusions

The manufacturing warranty does not cover:

(a) Normal wear and tear resulting from regular use.

(b) Exposure to water, moisture, cosmetics, perfumes, oils, or chemicals.

(c) Accidental damage, including breakage caused by impact, mishandling, dropping, improper use, or misuse.

(d) Any alteration, repair, modification, restringing, or other work carried out by anyone other than Nityara.

7. Warranty Claim Process

To raise a warranty claim, the customer must contact Nityara's support team within the 12-month warranty period.

The customer should provide:

  • Order number

  • Clear photographs and/or video showing the alleged defect

  • A brief description of the issue

  • Any additional information reasonably requested by our support team

Our team will review the evidence to determine whether the issue appears to be a manufacturing defect.

8. Warranty Approval

Whether a claim qualifies as a manufacturing defect under this warranty will be determined by Nityara based on the evidence provided and, where necessary, physical inspection of the product.

Nityara reserves the right to approve or reject a warranty claim where the available evidence does not establish that the issue is a manufacturing defect covered under this policy.

9. Warranty Return Shipping

If a warranty claim is approved for further physical inspection or replacement, the customer is responsible for shipping the product back to Nityara at their own cost.

The customer may use a courier or postal service of their choice and is responsible for safely packing and sending the product.

Nityara does not reimburse or arrange pickup for the return shipment to our facility under the standard 1-year manufacturing warranty.

Once the warranty claim has been approved, Nityara will bear the cost of shipping the replacement product back to the customer.

Important: This provision applies to claims made under the 1-year manufacturing warranty. The separate 6-month Free Replacement Guarantee for products that arrive damaged, defective, or not as described is handled under its own terms.

10. Warranty Outcome

Where a manufacturing warranty claim is approved, Nityara will provide:

  • A free replacement of the same product, where available; or

  • An equivalent replacement product, where the original product is unavailable.

The 1-year manufacturing warranty does not entitle the customer to a cash refund.

11. Return Condition

Products returned to Nityara must be adequately packed to prevent damage during transit.

Nityara may reject a return, exchange, or warranty claim where the product has been further damaged due to inadequate packaging or handling during the customer's return shipment.

12. Statutory Rights

Nothing in this policy is intended to limit or exclude any statutory rights available to customers under applicable consumer protection laws.

The 1-year manufacturing warranty applies specifically to manufacturing defects described in this policy and is separate from any rights the customer may have under applicable law.

13. Contact Us

For return, exchange, refund, replacement, or warranty assistance, please contact Nityara Customer Support with your order number and relevant photographs or videos.

We aim to make the process as simple and transparent as possible and will guide you through the applicable next steps.
Quality checkedEvery piece is checked before dispatch.
COD on eligible ordersAvailability is confirmed during checkout.
7-day return / exchangeEligibility and exclusions apply.
Policy-backed supportQuality and manufacturing-defect support subject to terms.